False advertising on program

Item: Discovery Insure
Rating: 1
Author: Rudolph U

They entice you to join the drive program and promise you 50% cash back on your fuel spend up to R1500 if you are Diamond status. I am Diamond status but they now limit my cashback with the following statement.

"Fuel cash back cap app****.

Your fuel cash back cannot exceed your motor vehicle premium (excl. VAT).

The Fuel cash back cap app**** is based on your motor vehicle premium and any optional benefits, if selected."

I have spent more than R2000 already but they limit my cashback to R587.70.

This is false advertising and the caps was never disclosed in any correspondence.

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

09 Oct 2023, 11:35

Dear Rudolph Uys,

Please accept our heartfelt apologies for any difficulty or trouble we have caused you.

Our team will be in touch to address your concerns.

Regards
Discovery Insure

Best regards,

Discovery Insure's reply09 Oct 2023, 11:35

Official

Dear Rudolph Uys,

Please accept our heartfelt apologies for any difficulty or trouble we have caused you.

Our team will be in touch to address your concerns.

Regards
Discovery Insure

Best regards,

Rudolph U's updateReviewer Update

07 Nov 2023, 19:00

A month later and nobody has contacted me

Rudolph U's update07 Nov 2023, 19:00

Reviewer Update

A month later and nobody has contacted me

Discovery Insure's replyOfficial

05 Dec 2023, 16:07

We are looking into the matter

Best regards,

Discovery Insure's reply05 Dec 2023, 16:07

Official

We are looking into the matter

Best regards,

False advertising on program

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