1 reviews | Active since Aug 2013
False advertising - Discovery Vitality Drive 2.5 (3.0)
Discovery Insure is making promises which they cannot keep with the new Discovery Drive Rewards 3.0. It should actually be rebranded as Discovery Drive Rewards 2.5 because it is not delivering on the promises of 3.0.
Towards the end of 2022 Discovery started to advertise the updated rewards program for their insure clients yet when it went live some of the features were not available. The documents explaining the program which is available at: https://www.discovery.co.za/wcm/discoverycoza/assets/faz/car-and-home-insurance/how-the-vitality-drive-programme-works.pdf clearly states that "If you have a Discovery Bank account, you can choose to have your monthly fuel cash back paid out in Discovery Miles, our exclusive rewards currency that is more valuable than cash." Do not try to enforce that choice becasue they will tell you that it is not available and they do not know when it will be made available.
This is shocking Discovery. This is clearly false advertising on you part and something that must be highlighted on various levels. How can you find this acceptable and how do you explain to a new client who might have switched to your platform for this benefit that is is not available as advertised?
You must do better!
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress and will be assisting.
Regards
Discovery Insure
Thank you for bringing your concerns to our attention.
Our apologies for any inconvenience experienced in dealing with us recently.
We have made the relevant management team aware of distress and will be assisting.
Regards
Discovery Insure
Your previous reply refers: " We understand how frustrating it can be and while we are planning to introduce the Discovery Miles cashback option, we haven’t gotten there yet. However, as soon as this option becomes available, we will be advising all our clients of this. "
I do not believe you understand how frustrating this it. Why are you still planning to introduce this feature if you have communicated it since last year. At the same time when I look at information available on your website it is communicated as it has already been introduced and available. You are misrepresenting yourself when publishing such information on your website without the service being available. Yet you do not see it the same way.
What will you do when I misrepresent myself when communicating with you in relation with my policy?
Your previous reply refers: " We understand how frustrating it can be and while we are planning to introduce the Discovery Miles cashback option, we haven’t gotten there yet. However, as soon as this option becomes available, we will be advising all our clients of this. "
I do not believe you understand how frustrating this it. Why are you still planning to introduce this feature if you have communicated it since last year. At the same time when I look at information available on your website it is communicated as it has already been introduced and available. You are misrepresenting yourself when publishing such information on your website without the service being available. Yet you do not see it the same way.
What will you do when I misrepresent myself when communicating with you in relation with my policy?