False Advertising by Discovery

I contacted Discovery in December with regards to the non payment of my fuel rewards. This was before the 15 December.I was told that it was not possible and I would receive my payout in January. I called again last week to confirm and was told I would receive my payment between the 10th and 15th. Up to now I havent received my payment. All I can say is Discovery advertises extensively their reward system yet fail to pay their clients. All potential clients please be aware of false advertising. I called Discovery and spoke to Kgomotso . I asked to speak to a Supervisor and she continually puts me on hold not allowing me to speak to the Supervisor. I've experienced this before . When you want to escalate a matter the call automatically gets cut or put on hold.