Faith restored in service delivery

<p>I had unstituted an insurance claim with Discovery Insure on the 06 February. Initially I did not receive any service and had to contact Discovery Insure myself. I complained that I was not contacted by the consultant and was outraged at the bad service initially. I then sent a mail and complained about the bad service and was immediately contacted by an AMAZING woman named NONTHUTHUZELO GUNWANA who is a Claims Consultant at Discovery Insure. She was remarkable with the way she dealt with my claim. She immediately apologised regarding the previous service I received. From that point on she attended to my claim with such precision and speed. She continously kept in contact with me and updated me on the progress of my claim. She totally restored my faith in Discovery Insure. She could teach many other consultants on service delivery. Thank you so much and I wish you all the success in your future. If you keep up the high standard of work ethic you surely will go places!!!</p>