MH
Momo H

1 reviews | Active since Oct 2018

18 Oct 2023, 19:48

FAIS MISSCONDUCT AND SELLLING BY LIYING TO CUSTOMERS

Do not answer discovery sales calls, oh my I have been bul**** and **** to into taking out an insurance agreement with them,

They were dishonest They were ********* and ******* me into an insurance policy with a false promise of hassle free gurnateed cash back on fuel. I asked several times and they assured me I am guaranteed this by just driving and taping my fuel card This was not transparent Now they want to cancel my insurance with King Price who has been so fair and transparent thus far. I have emailed them to stop and hope to God they don't charge me and put me in a duplicate insurance cover now as I have asked to cancel.

I will take this to the FSCA if not resolved asap. By resolved I mean cancel my debit order and leave my current insurance alone!!!

I was so happy before this sales call from them, now I'm all stressed and anxious.

So discovery calls me with their mandated person, they sell me a 50% cash back spend on fuel gimmic, when I asked them what the terms, she said just drive responsibly, I asked her do I have to be on points and do certain things to ensure I get the maximum cash back and she no, nothing u just get cash in your account. Well little did I know that now a da y later when I receive the T and C, it has 1000 things for me to do monthly annually in order to receive the cash back.

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Replies (3)
MH
Momo H's update18 Oct 2023, 19:50
Reviewer Update
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Discovery Insure
Discovery Insure's reply18 Oct 2023, 20:22
Official
Good day Momo,

Thank you for sharing your experience with us. We will have this matter taken up with the relevant department for investigation and feedback provided to you. 

Regards 
Discovery Insure 
MH
Momo H's update18 Oct 2023, 20:45
Reviewer Update
Thank, also in addition to this the plan and schedule is all wrong, I had told the discovery sales mandated individual that I have had an incident and yet it reflects as zero. Now if I have to have a claim in future this will be an issue! And given the way you have your agents lie to market a product, what would I expect in the event of a claim. I've lost trust in your insurance division now.