Failure to respond

Claim No: ***, MailRef#*** dated 22 March 2016<br> Reference *** dated 17 March 2016<br> Reference *** dated 17 March 2016<br> Since the call and discussion with Kevin on 17 March 2016, the matters are going nowhere. The 2 calls made since 22 March 2016 to the call (useless) centre did not help either. Everyone at the call centre has a different version and story. It is not consistent and contradictory, from something about the broker, waiting for the tapes, etc, etc...<br> As customer I remain in the dark and is treated as a nuisance. Promised are made but needless to say no feedback received