Failure to provide feedback as promised

We have had incredibly poor service from Simon Farisane at Discovery Insure regarding a query on our policy. My wife had been trying to reach someone at Discovery Insure's call center since Wednesday the 09th of March. She had spoken to a lady called Nompu who promised to get back to her and after failing to do so put our query into an email and sent this through on Friday the 11th of March 2016 to our claims adviser, Simon. Simon responded later that day and promised to get back to us. We have been chasing up with Simon regularly as he just never gets back to us with an update or feedback and two weeks have past now and we still do not have our query resolved. This is a really poor level of service or in fact lack there of. We pay a premium to be insured by Discovery and find that this level of service does not meet our expectations for excessive premiums we pay.<br> <br>