Failure to effect Debit Order - no accountability

<br> Discovery Insure gave me a call yesterday, 30 July 2015. They claim that they did not receive my premium due to ?nauthorised transaction\. This has resulted in my policy being cancelled BUT they are willing to reinstate it by issuing me with a new policy number.<br> <br> The implication of me accepting a new policy number is that I will forfeit my cash back bonus I have been accumulating over the years. <br> <br> My car is currently not covered as I refuse to accept a new policy number. <br> <br> I have just been to my bank and spent 2 hours trying to investigate the matter. It has become very clear that Discovery Insure never pushed the Debit order through. There is no evidence of a bouncing back of a transaction as I ALWAYS have money in my bank.<br> <br> This is not good business. I refuse to accept this situation and