Failure to deliver on claim

I've had lightning damage on my TV at home and they fail on delivery and support. They sent out an assessor for the damaged goods and they said the will repair the TV unit. However I've asked them how this will affect my manufacturing warranty and they said they can only give a 3 Year warranty on the part replaced. This will then void my manufacturing warranty. The repairs was then cancelled. I've contacted the broker on my case and said in that point I must take my TV to Samsung for repairs and they will pay me back. This is the worst service any insurer ever gave me. Why must I as a client take the TV in for repairs and pay for it out of my pocket? <br> <br> This is my first claim I do with Discovery Insure and must say it is the worst of them all that I've ever seen.