Failure to deal with claim acceptably

My claim (number 866094) was registered on 08/01/15. It was authorized 24/01/15 (two and a half weeks - UNACCEPTABLE). The autobody authorized to fix my vehicle then called one week later saying they could only see my vehicle on 17/02/15 - meaning six weeks from the date of claim - UNACCEPTABLE. I asked on 27/01/15 if there is one that could assist me earlier, as yet no response - UNACCEPTABLE. I called again today (02/02/15) and was told they were waiting for information (that was requested on 27/01/15), information that nobody asked me for until I MYSELF has to call to find out what was happening!!!<br> <br> In general the service I've received as been absolutely disgusting and I am sick and tired of being told I will be contacted when nobody bothers.<br> <br> I want urgent attention to this matter as it is fast becoming a complete and utter joke. These things should take more like two weeks rather than two months.