FAILURE TO CANCEL POLICY

In January 2015 I called discovery insure for a vehicle insurance quote. Through a miscommunication I wound up with an insurance policy that I didn't want, commencing 1 March 2015. <br> <br> On 29 January 2015 I contacted their call centre to cancel the policy. Having done so I was assured that someone would call me back to confirm that the policy had been cancelled. No one did. About a week later I called again with the same result. Again no one called me back. <br> <br> On the third call (around mid-February 2015), the call centre supervisor assured me that the policy had been cancelled. I happened to be checking my bank statements today and notwithstanding the aforesaid cancellation Discovery Insure had debited my account on 3 March 2015!<br> <br> I called today and have been assured that the relevant employee will call me back to refund my money. Given the track record I doubt whether I will be called back, but in any event the bottom line is that Discovery Insure, through sheer incompetence, has generated enormous hassle for me and has cost me time and money. If I hadn't been alert Discovery would have debited my account indefinitely for a cancelled policy.<br> <br> Pathetic service.