PD
Peter D
1 reviews | Active since Dec 2012
03 Jun 2022, 08:14
Failure to answer query
On 18th May I requested that Discovery tell me whether they would cover the replacement of a damaged tyre. It is now 3rd June. they still have not responded except by automated emails saying that the query will be answered by their Insurance Claims Dept. within 48 hours. I sent 3 requests after every "within" time lapsed
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
03 Jun 2022, 10:54Good day Mr P Duncan.
Thank you for raising your concerns.
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Our representative will gent in touch with you shortly.
Regards
Discovery Insure
Thank you for raising your concerns.
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Our representative will gent in touch with you shortly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Jun 2022, 10:54
Official
Good day Mr P Duncan.
Thank you for raising your concerns.
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Our representative will gent in touch with you shortly.
Regards
Discovery Insure
Thank you for raising your concerns.
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Our representative will gent in touch with you shortly.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
03 Jun 2022, 11:12Hi Peter,
Our claims team has made an attempt to reach out to you. We are advised that you are not answering.
Please let us know when it is a convinient time to call?
Regards
Discovery Insure
Our claims team has made an attempt to reach out to you. We are advised that you are not answering.
Please let us know when it is a convinient time to call?
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Jun 2022, 11:12
Official
Hi Peter,
Our claims team has made an attempt to reach out to you. We are advised that you are not answering.
Please let us know when it is a convinient time to call?
Regards
Discovery Insure
Our claims team has made an attempt to reach out to you. We are advised that you are not answering.
Please let us know when it is a convinient time to call?
Regards
Discovery Insure
Best regards,
PD
Peter D's updateReviewer Update
03 Jun 2022, 11:16This has so just been another, wait a few days, automated email. lol
PD
Peter D's update03 Jun 2022, 11:16
Reviewer Update
This has so just been another, wait a few days, automated email. lol
Discovery Insure's replyOfficial
03 Jun 2022, 14:42Hi Peter D ,
Our team actually called with no avail on your end earlier this morning.
We have since requested for the team to reach you once more.
Please welcome the call.
DI
Our team actually called with no avail on your end earlier this morning.
We have since requested for the team to reach you once more.
Please welcome the call.
DI
Best regards,
Discovery Insure's reply03 Jun 2022, 14:42
Official
Hi Peter D ,
Our team actually called with no avail on your end earlier this morning.
We have since requested for the team to reach you once more.
Please welcome the call.
DI
Our team actually called with no avail on your end earlier this morning.
We have since requested for the team to reach you once more.
Please welcome the call.
DI
Best regards,