Fails to connect to sensor - penalises me...

While Discovery Insure has excellent attributes, unfortunately it suffers from the same affliction that cripples all Discovery companies: very poor quality IT systems and applications. My particular problem is that Discovery Insure created an unreliable and buggy App to track my driving behaviour. Unfortunately, the company also chooses to penalise me when the App doesn't work. I have tried everything to get it to connect reliably without success, yet I regularly lose points for "Phone not present". This is after crippling the phone to allow the App to constantly drain the battery while perpetually scanning for devices, habitually making sure the App is still running and frequently restarting Bluetooth - none of which solves the problem. I think that Discovery Insure needs an incentive to create systems that work, not penalise their customers for their own lack of quality. If the App had a button that I had to press before driving, then I would happily accept a penalty for my failure to do so. As it is, I am relying on it connecting "magically", but the magic is too often not there.

Just to be clear - I have reported this multiple times, but I have never received a response to an issue reported in the App, and the call center operators basically shrug their shoulders when I ask if there isn't something that can be done about it.