FAILED CLIENT IN SEVERAL OCCATIONS

Hello Peter,

1 I lost my phone on the 13th June 2024, on my daughter's birthday and I managed to report it, all the necessary information was provided the only thing that was outstanding was the proof of ownership, the phone was given to me by a friend whom was shot in 2023 and I had no box and I did make mention to the consultant that i don't have since it was given to me and the person was late. I did ask if I may use and Avi davit for that it was rejected and i did make mention that my phone was connected to the car bluetooth may i use that as the proof i even went as far as giving pictures having it but that was rejected and since this phone brought back the ordeal of losing my close friend and it took a tall on me since we haven't even got the closure of how he passed. Life went on I had to get a phone without the settlement with the insurance. I went as far as getting iphone XR and managed to insure it.

Implications The refusal of settling the claim took me back to how I lost my friend, and it indeed took a tall on me and the whole incident was reborn again and my mental state was indeed affected I had now gone back to counseling for something that I thought I have dealt with emotionally.

In addition, the matter took my mental health back and my financial state since I had to the claim was not settled. Financially and emotionally trained

Suggestions I suggested the affidavit be sworn by me, but it was rejected, I suggested to take a picture of my car dashboard where the phone was connected to indicate that indeed i did have the phone. Since this was indeed a pain through back, I couldn't bring myself to go to the police station however the phone was blacklisted. Claim number: *** by Mukondi Rasamabo; Email: ***. my partner said just let go Insurance always have and look for a reason not to pay out. Life went on phone not settled.

Continuation The debt order of the ****** phone was still being deducted even after I have claimed that it was lost. I had to focus on my wellbeing not Insurance claim that did not come to the party

2 on the 17th March 2025 I amended my address and i received a confirmation "Hi Nthabiseng Your amended cover with us starts on 2025/03/17 The following changes have been app**** to your plan ***" HAPPINESS I called in to make a claim on a blender that got accidentally damaged since the glass wear was insured and also covered for household accidental damage, Claim was not even register because that was not covered mind you in 2019 both my claims for my Microwave and the same Blender that got replaced with take a lot voucher and microwave they gave me makro voucher both were replace with no hustle furthermore before the above encounter in 2019 I had a break in my previous apartment (Vereeniging) and the experience was out of this world and with that the claim was settled and even received the mental support during the time and there was a company that came to see if all was in order and if all my items were fixed.

From there I could write home about my insurance I referred 12 friends and family of which they're still happy with the insurance.

3 On Thursday, 08 May 2025 11:24, I send a length email to ***; *** both can provide the email content. Thursday, 08 May 2025 15:02 Gift came back with a respond and i stand to be he can provide the context of his reply, what also caught my eye was part of his respond "We have requested management in the servicing division to escalate the investigation process so that we can give your prompt feedback, including the refund within 24 hours. "

Get me right Gift Simango Retention Consultant (Personal lines) did all within his ability to assist and I'm grateful.

On the Saturday, 17 May 2025 08:26 Nonsidiso called me and my reception was bad since I was driving on the countryside HOWEVER she had time, Saturday, 17 May 2025 13:16 Nonsindiso Ngobese Claims consultant confirmed with a mail that the claim will be settled in the next 72hours of which it happened. This was the service that i know off. on the Monday, 19 May 2025 10:20 i responded to her off which she can provide the context of the mail. on the Monday, 02 June 2025 11:04 Tshepo provided feedback and there was a form that i had to sign all was well. Lefu Mohale approved the removal of the IPHONE 8 and all this time it was accounted for in my premium of which the 11moth premium hasn't been reimbursed even today.

4 Saturday, 31 May 2025 10:50 i called in and spoke to Tshepo Hlongoane Motor Total Loss Consultant Discovery Insure - Claims who had put a stop to my misery of the pending IPHONE 8, and the claim only got settled after the whole year of being send pilar to post.

5 on the Saturday, 21 June 2025 12:16, Claims administrator Dustin Jamaine Africa confirmed that the claim has been registered and Tammy Captieux will be facilitating the claim, mind you in all this commotion i managed to get yet another phone thanks to my partner and i haven't insured it as yet cause the cloud is way to dark for me to trust again the Insurance of my choice the one that i referred almost everyone to take a change and give me feedback. furthermore later confirmed that they cant settle my claim in the account that has been debited all his years they can issue me with TakeAlot voucher and i should be in the lookout for the SMS now it has been decided by the insurance where and how to spend the money knowingly so that i have been failed as a client.

Pending matters 1 ) unpaid blender : the house hold content cover however it never saw the light

2) reimbur*****t of the amount that was debited for 11months of which the device was reported

3) settlement amount of Iphone XR

In a nutshell one has been set back financially mentally strained by all the above-mentioned events of the insurance

In closing I have been shopping around, and Budget Insurance has beat your premium with half of what i was paying I'm currently quoted R1418.47 and they had compared apple to apple and they will be covering the car, household and the new Iphone 13promax , Outsurance has offered R1,364.77 and First for woman, furthermore all the above quotation are less that my car alone with your insurnce of which it was R1789.64 i stand to believe that i was over charged however it can be relooked at . monthly i was charged R2,8 as a round figure and have a view of what you have put me through.

The lastly i choose DISCOVERY for peace of mine however does the above offer peace of mind?