fail to help a client

<p>my name is Busiswe Sithole on the 14 th of May i was highjacked at gunpoint andmycar was taken from, and after the inccident i immidiatley notified discovry tracker, whic they called me back eith 5 minutes to tell me that they couldnt locate my car, when i asked this guy as to why they said there seems to be a preoblem with my tracker since 2014, my question is the discoery tracker sends thier cusmters aGQ TRACKING sheet with tracks your driving and you accumulatye points from that, how is it possible that they can track my driving but they cant track my car adn why was i not notified about the problem with the tracker in my car and why was there no one sent to come fix it,.</p> <p> </p> <p>i then called a claims department wich they gave me a woman called Deneo to assist me, lets just say this Dineo person hasnt contacted, i am the one who has to call all the time Discovery all the time, she only email when only giving instructions, she said the courier guys will come fetch them, its the beginning of the second week now still nothing,</p> <p> i dont how the process works but ist its obvious discovery could not be bothered since they are NOT the ones who had a gun against their head, this Deneo has made me regret to be assosiated with Discovery, why is it thst Discoery has to be reported first before they treat like a custer? why.. i am so dissapointed with everything that i went through i feel that Discovery has failed me</p> <p> </p>