1 reviews | Active since Jan 2012
Extremely upset client with Car Insurance Claim ***
I was involved in an accident on the 6th August 2022 caused by a 3rd party. My car was deemed a write off. I cannot emphasise how mortified I am with Discovery's communication. I was allocated an alleged Claims Consultant by the name of Sindi Radebe who NEVER responds to ANY email that is sent to her regarding the claim ***. I have since called numerous times, left countless messages for this Sindi person and to no avail. I have been assisted by Andre and Gontse but never Sindi. I have sent emails requesting my claim to be shifted to someone who will assist me with questions to this email address *** but also, to no avail. I was told the courier will collect the vehicle papers and spare key on the 25th/26th August. Till now, I am still waiting.
I just want my claim to be settled, I do not understand how an entire company like Discovery can drag their feet on such a critical matter, my rental lease is about to laps and then I will have no car. What then? Stay away from Discovery, especially for insurance. They are an extreme headache, the Claims department is the worst I have come across.
Claim #: ***
Claim #: ***
Sindi has NOT responded to me when I asked her to acknowledge the email I sent with outstanding documents, I had to spend another hour trying to get a hold of claims specialist department, Nombulelo assisted and and notified me that the original NCO was still outstanding; something Sindi should have just said instead of not responding to my mails. I am literally so sick of this. Why must I follow up EVERY single time? Can she not respond to mails or is she refusing to do her job?
I will keep writing reviews until my claim is settled, I will not let this go, your service is pathetic.
Sindi has NOT responded to me when I asked her to acknowledge the email I sent with outstanding documents, I had to spend another hour trying to get a hold of claims specialist department, Nombulelo assisted and and notified me that the original NCO was still outstanding; something Sindi should have just said instead of not responding to my mails. I am literally so sick of this. Why must I follow up EVERY single time? Can she not respond to mails or is she refusing to do her job?
I will keep writing reviews until my claim is settled, I will not let this go, your service is pathetic.