Extremely unsettling increases in 1 year
<div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 16.64px; font-variant-ligatures: normal; orphans: 2; widows: 2;">'ve barely been with Discovery Insure for a year. I am outraged by the recent increase in my premium. A 12.3% increase is not okay, it is not acceptable and definitely not defendable by any means especially not if it is mostly related to car repairs and since the car that I have on the insurance is 5 months old! It is impossible that it was not known 5 months back that the insurance would increase. If I knew this I would have gone with someone else! I am furious and I need a extremelly detailed answer on why my premiums were increased to this extend! Nice work keeping customers...</div> <div dir="auto" style="color: #000000; font-family: sans-serif; font-size: 16.64px; font-variant-ligatures: normal; orphans: 2; widows: 2;">This is on top of an massive increase in my Discovery Medical Aid for 2017 as well. You just lost my business, I will find alternative short term insurance. I was with Hollard for 7 years and never had a single increase...</div>
Thank you for voicing your concerns with your dissatisfaction with your premium increase.
We have checked your plan and it is indeed due for a premium anniversary increase in November and the car you added in May 2016 does unfortunately duration of cover falls outside the three months where an increase would not apply.
You are welcome to contact our call centre to see if you qualify for discount on your plan which they will apply should you qualify.
We are very sorry for the frustrations you may have experienced as a result.
Regards,
Sekgobola
Discovery Insure
Thank you for voicing your concerns with your dissatisfaction with your premium increase.
We have checked your plan and it is indeed due for a premium anniversary increase in November and the car you added in May 2016 does unfortunately duration of cover falls outside the three months where an increase would not apply.
You are welcome to contact our call centre to see if you qualify for discount on your plan which they will apply should you qualify.
We are very sorry for the frustrations you may have experienced as a result.
Regards,
Sekgobola
Discovery Insure
On what basis is a discount dermined? It is rather ambiguous...
Again, in 7 years with Hollard not a single increase in my premiums.
On what basis is a discount dermined? It is rather ambiguous...
Again, in 7 years with Hollard not a single increase in my premiums.
Unfortunately we are unable to respond on the rates and dictionaries app**** by other insurers.
On our side, rates depend on our actuarial mandates allocated as per your profile, to mention just a few; credit rating, our premium rates, loss ratios, the risks on cover, your claims and payment profile.
Regards,
DI
Unfortunately we are unable to respond on the rates and dictionaries app**** by other insurers.
On our side, rates depend on our actuarial mandates allocated as per your profile, to mention just a few; credit rating, our premium rates, loss ratios, the risks on cover, your claims and payment profile.
Regards,
DI