hD
hazel D

1 reviews | Active since Jul 2011

14 Sept 2017, 13:14

Extremely Unrewarding Rewards

Okay, so the active rewards for driving well are nothing massive. But maybe they could actually be what you advertise? Because they are not. You can select to have a drink from Vide as a reward. Your promotional material and site says: 'A vida e caffè voucher for any drink on their menu' So how come every time I go there, they reject my attempt to get a humble bottle of water? Or a flavoured Vitamin water? They say I am only allowed a smoothie or coffee. So then I feel like a minor ******** trying to con them. Literally, this is false advertising by you as you can't have 'any drink'. Thanks for making even a minor experience with your 'rewards programme' a frustrating, unpleasant ordeal.

0
Replies (1)
Discovery Insure
Discovery Insure's reply14 Sept 2017, 14:35
Official

Thank you contacting us.

We have referred your concerns to our Vitality Drive Rewards Team for further investigation.

Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure