Extremely Slow & Poor Service

First time I have claimed from Discovery Insure for my Vehicle for a bent rim and the process could not be more frustrating.

I logged the claim on the 15th of March Hire Car (On my policy) only arrived after 2 days, so I had to pay for Uber in between. It then took a week just to uplift the car to get it to the assessment center It was then another week simply for the car to be assessed and the assessment approved (Today 28 March)

Now the parts still have to arrive etc. which will take yet another week.

Now the frustrating part is there is zero communication from Discovery Insure, I have to follow up on everything myself and then it still is not carried out correctly or in a timely manner. On top of that every time I am met by poor attitudes on the other end of the phone.

For example, after 2 days the car hadn't been uplifted as initially promised so I called to check in. I was met with someone on the other end of the phone who acted like I personally insulted them and said it would definitely be picked up that day. Guess what, it only happened the following week.

Another example, the car hire was originally done for a week because such a small repair should have been done in a week. Obviously this needed to be extended so I phoned in and explained this and I was informed that it was done. Today I get a call from Avis that it has not been extended which I'm sure I'll struggle with after returning the car.

The cherry on top is during all of this my premium was increased.

All in all this has been a very eye opening experience and I will definitely be changing insurers after this is all said and done.