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Portia M

1 reviews | Active since Jan 2024

25 Jul 2024, 15:03

Extremely rude service 😡😡😡

I received a call from discovery car insurance and the person that was doing the quote transferred the phone his manager (Thabo) that was supposed to tell me about the car insurance cover but instead he asked me to tell him which insurance am I currently covered with then I told him and he started telling me how bad my current insurance is and that he has 20 years experience, when I asked him to stop telling me about my current insurance rather he tell me about the offer discovery has for me he decided to hang up on me 😡😡😡😡😡😡😡😡

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Replies (2)
Discovery Insure
Discovery Insure's reply25 Jul 2024, 15:08
Official
Good day Portia,
  
Thank you for bringing your concerns to our attention.
  
Our apologies for any inconvenience experienced.
  
Do you perhaps have the number where the call came from so that we may see if this was directly from our call centre or one of the broker houses that sell our short-term insurance policies. 

Regards
Discovery Insure


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Portia M's update25 Jul 2024, 18:50
Reviewer Update
This is the number that called me +27 (11) ***