Extremely Poor Service/Relationship management

Logged my claim more than a week ago for a damaged television. I was told an assessor would call me within 24 hours to arrange for a meeting. After 48 hours no one had called yet, the Discovery Insure consultant asked me to try and call them or arrange my own assessor. The assessor then arranged for a meeting two days later which they did not honor too and had to reschedule. After a week without a television and finally got the assessment done I had to follow up again with Discovery Insure on the claims status only to be told that my claim had been rejected because of "wear n tear". I am thoroughly disappointed with Discovery Insure service and wouldn't recommend them to anybody. It is common knowledge that you only find out how committed an Insurer is once you ask for their support.