Extremely poor service. Not recommend as and insurer.

Really poor service received on multiple occasions. I logged a claim 20 Novemeber for hail damage that blocked my gutters and flow off the roof resulting in the roof leaking and damaging my ceilings and floor. I have videos as well as picture of the damage actually occurring. It first took 2 weeks for them just to get someone to come and asses and give feedback. I was never kept up to date as to what is happening. Constantly had to email and every now and then I would get a reply. Last week after almost a whole month i was called and told that the claim was rejected due to maintenance issues. When requested the agent failed to give me details of exactly why its rejected. She then promised to send me the rejection letter immediately. Its been a week now i haven’t received the letter as a result i cant dispute the rejection and the year is coming to an end when everything is about to close. I emailed the agent multiple times since then and called her. Not surprisingly she refuses to answer my emails or answer calls. She chose to just clearly ignore me. Name of this agent is Silindile. Thats not all i logged a claim in October for lightening damage to my alarm system. Its now almost emd of december and i am still without an alarm system even tho the claim was approved. They keep having excuse of wrong parts or oarts not being available or assessor didnt asses the damage correctly and now we need more stuff. Its just a big mess. For being such a big company and providing such Poor level of service its not even pathetic it’s disheartening that they can be so unprofessional especially when they also provide health insurance. I really regret taking discovery insure. I would never in a 100 years recommend them to anyone. I am actually going to terminate my insurance with them