RR
Randhir R

1 reviews | Active since Aug 2020

10 Sept 2020, 09:52

Extremely Poor Service : Frustrated RE: Claim No: ***

I have logged a claim early last month, to date my claim is yet to be finalised. It is extremely frustrating, no calls, no emails, not getting any communications. The service I have been receiving is so poor that I am now forced to move to another insurance company. my claim number. Frustrated RE: Claim No: ***. I will not be referring anyone to discovery, I am a person that will give a compliment when required, it takes a lot to frustrate me, but I just have not been winning, I ahve been extremly paitent, my arm is been twisted and with the value of items that were ****** etc. all recording can be made to show how many time i would call and not get a hold of my claims agent Namhla. she was always busy a consultant woudl say she will finalise the claim by the afternoon. im am still waiting.

So dis

0
Replies (1)
Discovery Insure
Discovery Insure's reply10 Sept 2020, 17:25
Official
Dear Randhir,

We are truly sorry for the frustration experienced, this is certainly not the type of service we wish to provide to any of our clients.

We tried reaching you a few moments ago and were only able to reach your voicemail. We will try to reach you again tomorrow morning.

Kind regards,
Discovery Insure