Extremely poor service from Discovery Insure

I am so tired of poor service and even worse no service at all from Discovery Insure now . In April my gate motor was replaced due to theft and arranged by Discovery. Now i am experiencing problems with the motor and they seem to just ignore any effort to get hold of them. You go through their answering service just to end up holding on without anyone answering. In the meantime my property is jeopardized due to the fact that I cannot lock my gate because the new motor has given the ghost. Is Discovery still actually employing people that want to help their clients???????