Extremely poor service from Discovery Insurance

My vehicle was bumped by a client of Discovery Insurance. My wife was stationary at a stop street waiting for traffic to pass when our vehicle was hit from behind. A third party claim was registered the next day. I submitted all the documents required by Discovery on 18 September. A case manager was appointed. Since then I have heard nothing from Discovery. I sent an e-mail yesterday to enquire about the progress on the claim, but yet again, no response from Discovery.

I have read another entry on Hello Peter of a person who is waiting since May 2024 for a third party claim. I am not prepared to wait that long. My car is damaged. I am convinced the quotes that I submitted have already lapsed. Furthermore, the panel beaters will close soon for the December holidays.

This is really poor service. I expected more from such a high profile company.

The cherry on the top was that a call centre agent phoned me to ask if I want to join Discovery Insurance. My answer: Not in a 1000 years!