1 reviews | Active since May 2016
Extremely poor service from call centre
<p>Today is day 17 since the accident - still waiting for written confirmation regarding the authorisation of the claim. The lady that deals with my claim, Sne, fails to respond to emails, she is never available to take my calls - either on tea or lunch or on another call. I have left numerous messages - but, yet again, she fails to respond. </p> <p>The biggest mistake I made was to change my insurance from Outsurance to Discovery.</p> <p>I will keep on making comments social media and hellopeter until I finally get confirmation on when my car can be fixed. </p> <p>Claim # - ***</p>
Dear Lizette
As advised on our Facebook response; the validation on the claim has been completed and the claim is due to be finalized for a decision. We will escalate the concerns with the delays (which you have been advised of the reasons and we were unable to circumvent any of the required processes) for a speedy finalization. We apologise for the frustrations experienced in this regard.
Regards
Thabani
Dear Lizette
As advised on our Facebook response; the validation on the claim has been completed and the claim is due to be finalized for a decision. We will escalate the concerns with the delays (which you have been advised of the reasons and we were unable to circumvent any of the required processes) for a speedy finalization. We apologise for the frustrations experienced in this regard.
Regards
Thabani