Extremely poor service for the smallest of requests.

Policy Number : ***. ***. 29/08/2019 - Called in during the day to request accidental damages in transit, informed that cover is already included but only for total loss, no optional cover for if single item, not happy with such a risk not being covered, very calculated by Discovery not to cover what is a more probable risk, but I could live with that, I asked the gentleman to call me at 17:00 on the 29/08/2019 to update my address, not done. That same evening I needed emergency assistance with the leaking washing machine pipe and/or outlet pipe of the new dwelling, no assistance given because my new address was not the one on the system, earlier agent incompetence left me to have to try deal with the issue myself, logged a complaint. Friday 30/08/2019 I called in to query why my address was not updated, I asked for it to be updated, which I was informed was done, I removed an item from my Portable Possessions and was told an error occurred and it was referred to I.T, I again requested that the Manager of the 1st agent to contact me to discuss how the incompetence affected me and understand why what I requested was not done, still I have heard nothing, I forgot about my actual issue. Today 01/09/2019 I remember I need to wash the uniform for school and I tried again to sort out my washing issue myself, still leaking outlet pipe and washing machine pipe, I call the emergency assistance and today the issue is that I actually the emergency home assistance does not cover such. Discovery does not view it as an emergency. Now I am fuming, is this why you are cheaper than OUTsurance, because you employ *********** agents and you look for reasons not to assist? Instead of looking for reasons to assist me your Team Manager Leon and his agent are too busy with wanting to debate with me who gets to determine MY emergency instead of assisting me with a plumber and trying to discuss premium rating matters clearly beyond their understanding. My 1st experience with you guys has been terrible and not at all what I have heard in the industry. These were minor requests, what will happen if I am involved in an accident or burgled? Oh, and my address is still not updated, *sigh*.