Extremely poor service

I put in a claim for my washing machine which stopped working on 26th June, between the appointed sub contractor and Discovery claims department specifically Percy Ntobela who received the assessor's report on Monday 5th July and did nothing about it, I am still awaiting an outcome to the claim. We are sitting in winter weather with no washing machine. I have contacted Discovery on a daily basis this past week and still no resolution as yet. This is very disappointing as previous interactions with Discovery have been positive.