Extremely Poor Service

I registered a household content claim on 14 July 2021. Damage was assessed and claim was approved for repairs on 16 July. On the same day, I called discovery to enquire about repairs and what it would entail. I have not heard back them since and the item in question is yet to be repaired. I’ve made several attempts to contact my claims consultant and I’ve left several messages for him to call me back. To date I have not had a single call back from Kgomotso Meso. Thinking I’ll follow the process, I escalated the matter to his team leader, Tatum Van Staden, through another team leader Lesego Sekoele. I was advised that Tatum would call me back and, to date, not a single call back. During all this, I also took the liberty to send two emails to ***, the first dated 23 July 2021 and the second dated 28 July 2021. I have not received a single response. Not even an email acknowledgment. I’ve since sent an email to *** and still not response. Do these people even care? I regret the day I met the broker who introduced me to Discovery insure.