Extremely poor service

I would like to express my extreme dissatisfaction with the service I have received from Ms. Mathapelo Bokapa of Discovery Legal.

Since the day I logged my case, I have made numerous attempts over 10 calls and left messages to establish contact with Ms. Bokapa in the past 2 months. Despite these repeated efforts, I have not received a single follow-up call, email, or any form of communication from her. Each time I contact the office, I am informed that she is either on lunch, on leave, or unavailable for various reasons.

What makes this matter worse is that the vehicle belonging to Discovery’s client, from which my claim arises, has already been repaired and returned, yet I remain completely uninformed about the status of my case. This total lack of communication and disregard for my repeated attempts to resolve the matter has caused me immense frustration, wasted time, and unnecessary stress.

I consider this level of service to be wholly unprofessional, unacceptable, and far below the standards one would expect from an institution of Discovery’s standing. As a claimant, I should not be left in the dark regarding the progress of my matter, particularly when I have shown such diligence in trying to obtain answers.