EXTREMELY POOR SERVICE!

On the 31 October 2018, an accident occurred where a Discovery Insure client knocked into my vehicle, tearing the front bumper of my car off. Since then, after receiving the claim forms on the 02 November 2018, I completed the forms and sent it to Discovery Insure on the same day. I then received a call from Net Assess for booking of my vehicle assessment on the 06 November 2018. This was the only day on which I received a call from Discovery Insure and their partners to try and resolve my 3rd Party Claim.

After taking my car for an assessment on the 07 November 2018, I received no feedback. On the 13 November 2018, I sent an email to the individual assigned to my claim, and again no response from her.

With countless amounts of calls and emails being sent by myself, trying to get some insight to what's going on, I EVENTUALLY got the claim release forms sent to me on the 27 November 2018; also told on the call 'i'm not sure why it wasn't sent to you'. REALLY???!!!

I honestly expected better service from such a huge organization, an organization who has also been trying to have me come on board to have home and vehicle insurance with them. I'm astounded by the lack of communication, the complete disregard and attitude when all I've been trying to do is overcome this huge inconvenience which occurred.

This entire process has been extremely painful, and it really did not have to come to this if people were more pleasant at their jobs!

I've decided to withhold any individual names from this complaint, but I seriously hope Discovery Insure improves on their 'laxy dazy' approach when it comes to 3rd Party Claims.