Extremely poor service

I’m very disappointed with the Discovery Insure. My claim number : ********** and I was hijacked in July 2017, almost 4 months after buying a car. They promised me that the replacement car was ordered and will be available in 4 months , when I followed up with them in November only to find out that the car wasn’t ordered and they promised to proceed with replacement vehicle with similar specs. They state in their policy schedule that if the loss happened within 12 months after buying a car they will replace it with the car of similar specs. They are now playing hide and seek and they are refusing to replace my car instead they want to settle the bank. I have been paying for 6 months for the car that I’m not even driving , they promised to replace the car and are now doing turnaround on their promise .