JM
Josia M
1 reviews | Active since Mar 2013
18 Jan 2016, 16:25
Extremely poor customer services.
Since Wednesday (13 Jan 2016) I have phoned Discovery more than 9 times and Grandmark Auto boys more than 7 times to try get my door window replaced . I have wasted so much time and money trying to get Discovery Insure to do what they are supposed to do. This is totally unacceptable. It can not take you more than 6 days to replace a door window which is readily available in Johannesburg. Upto now they still have not replaced my door window and they are asking me to wait anther 3 days. Totally ridiculous services from Discovery Insure.
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Discovery Insure's replyOfficial
18 Jan 2016, 17:07Hello jmusvasva,
Thank you for comment.
We regret the delays experienced with the settlement of your claim which are of serious concern to us as well.
We note the concessionary measures taken by our claims management team to minimize further delays and expedite the settlement of your claim.
Regards,
Sekgobola
Discovery Insure
Thank you for comment.
We regret the delays experienced with the settlement of your claim which are of serious concern to us as well.
We note the concessionary measures taken by our claims management team to minimize further delays and expedite the settlement of your claim.
Regards,
Sekgobola
Discovery Insure
Best regards,
Discovery Insure's reply18 Jan 2016, 17:07
Official
Hello jmusvasva,
Thank you for comment.
We regret the delays experienced with the settlement of your claim which are of serious concern to us as well.
We note the concessionary measures taken by our claims management team to minimize further delays and expedite the settlement of your claim.
Regards,
Sekgobola
Discovery Insure
Thank you for comment.
We regret the delays experienced with the settlement of your claim which are of serious concern to us as well.
We note the concessionary measures taken by our claims management team to minimize further delays and expedite the settlement of your claim.
Regards,
Sekgobola
Discovery Insure
Best regards,