Extremely Poor and Frustrating Service

I have car insurance with discovery so my tracking device was also arranged by them. My car's battery is not charging, I took to the dealer to get checked and they advised that the tracking device is causing the problem. So I called discovery to arrange to have the tracking device replaced. This was in the last week of December. They gave me a date of 6th Jan.

Morning of the 6th Jan I receive an sms and email that my appointment has been cancelled, and that I will be billed R150 because my appointment was cancelled in less than 24hrs. I call them to ask and I'm told the technician called in sick. But then why am I being billed if I'm not the one that cancelled?

So I ask again, when can the faulty unit be replaced? I was given a new date of 3 Feb. So I must wait over a month to have this done. That time the car is giving me problems because of this faulty device.

So I explained the problem again that I cannot wait that long because the device is causing problems for the car. They keep telling me we will get someone to call you to arrange a new date. No one calls, I am the one that keeps calling and even then there is no solution to my problem. They just keep saying we will call you to arrange.

I am so frustrated. Hopefully someone will see this post and actually do something about it.