Extremely poor and bad service received from the Discovery Insure Call Center / Claim ***

On Sunday November 12, I had an accident with my car around 8 PM and directly contacted the Discovery Insure Call Center to inform them of the fact. I was advised to call back in the morning at 8 AM the next day for assistance. At 8 AM I made contact with the call center and was assisted by Tarryn Marais who told me that my claim will be finalized within the next 3 days. I took my car to the Discovery assessment center in the CBD on Tuesday morning at 8.30 AM and the assessor assessed the damage in +- 20 minutes and sent all relevant information to Tarryn Marais. On Wednesday November 15, Tarryn Marais sent me an email requesting my driver's license in order to finalize my claim and I sent it within to her in timely manner. From that very Wednesday, there was a complete silence from Tarryn Marais who was supposed to finalize my claim in 3 days and I had since to make several contacts with the call center to get hold of her or someone else who could assist me and each time there was a fresh new version regarding something outstanding to process my claim. This called again and spoke to Tarryn Marais and she told me to only send my last policy schedule document to expedite finalization of my claim which I did and she promised to confirm reception of the document once she will receive it; but I found that 2 hours have passed and I heard nothing from Tarryn Marais then I decided to call again to have confirmation of receipt and see how far she was with my claim. This time a different person assisted me, but the person went to speak to Tarryn Marais then came back to me assuring me that she already sent the policy schedule document and was only waiting for the validation team to finalize everything. Then few minutes later she sent me the email below:

"Good Day

We have confirmed your previous Insurance with Outsurance and there is still a break in cover. We waiting for Telesure to send us the information as well for when you were insured with Budget Insurance.

Kind Regards

Tarryn Marais Discovery Insure

Your claim administrators details:

Claims administrator : Tarryn Marais Contact number : 11 ********** Email : ********** I am fed up with this poor service and extremely poor communication. I am forced to hire a car on my own until everything will be finalized and *********** agents are playing around with my money. if I have chosen Discovery Insure, this because I have a member of the Discovery Health since 2010 and I have a life cover with Discovery life since 2015. I am deeply missing Outsurance professionalism and am ready to cancel all my policies with Discovery because of this highly poor service.