Extremely patheetic company treating their clients as *********

I logged a claim for my wife's cell phone. I insured it with Discovery since i pay all the insurance in the house. So the phone gets lost, i logged a claim expecting the same perfect service i got when i logged my phone as lost. Oh ****** hell what a surprise i was in for. Firstly the call centre agent Thato, that dealt with my claim did not do anything for 2 days. I had to call in every single day asking what's happening. Then i am told portia is dealing with my claim. So i got her cell nr and when i call her she has never even heard about me or my claim. Then she starts investigating. I waas relieved since my experience so far has been super bad. And then the #@it hit the fan. This lady starts to interrogator my as if i am a ********. Keeps asking questions as if i am lying. wants to confirm with my wife what happened and even get a police report and info from vodacom. I explained that i already blacklisted the phone with vodacom. She just kept on saying but we need this and this and this and this. I explained her previously this was not the process and it feels like i am treated as a ********. She just mentioned it is the process. In the end i decided to withdraw the claim since i refused to be treated like a ********. I pay my monthly installment every month. It is more than R1000, and still they treat me like this. This pathetic company will do anything and everything just to not pay out a claim. It is unbelievable that they have come so far since they dont care about their clients and to them it is all about the money. Meantime i have lost a phone to the value of R10 000, and still have to pay Vodacom for the contract. Please ensure that you tell all your friends and share this over all social media. This company is a ******** institution and should be held liable for it