AB
Anthonie B

1 reviews | Active since Jun 2011

01 Jul 2015, 09:10

Extremely High Prices and *********** call centre

I recently moved to a new home and with that had to change my address with my insurance company (Discovery).<br> I phoned and told the first consultant this. He changed my address and told me my premium had just gone up. I asked whether it would be possible to get a lower premium to which he said he would log a call with the department who deals with these things. When receiving my policy amendment I found that the address was captured incorrectly and the previous address which I had (for almost a year now) was STILL wrong after asking for an amendment immediately after.<br> I phoned again got a different lady who changed both my addresses AND the other details that changed - which all factor into the calculation of my premium, getting me a lower premium.<br> This unfortunately is not where it ends. I was first flooded with 10 amendment emails- all of which AGAIN have the wrong address captured. I have have tweeted about this to discovery and I am still waiting for them to call me.<br> Firstly they cannot lower my premium (which is high and biased because I am a male - the words of the agent )and secondly they do not validate address capturing and have NO clue how to communi....cate See? Easy

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Replies (1)
Discovery Insure
Discovery Insure's reply01 Jul 2015, 10:24
Official
Hello Antz69,

Thank you for the time afforded.

We confirm that following our discussion, an updated schedule with the correct address and an already reduced premiums has been resent.

Please accept our sincere apologies for the delayed service received.

Kind regards,
Sekgobola
Discovery Insure