Extremely frustrated with how an authorised claim is being handled.

My claim was authorised under warranty, yet payment is now being refused. I have a formal authorisation email clearly indicating the approved amount to be paid to the repairer, yet this is now being disregarded.

Despite this clear authorisation, I have had to constantly follow up, with little to no proactive communication.

Individuals such as Sheridan Luckay and Keneilwe Melato have been involved in this process, and the lack of engagement and accountability has only made the situation worse.

This has forced me to pay out of pocket for repairs, even though I am paying for a service that should cover exactly this.

An authorised claim should not turn into a dispute. Customers deserve transparency, respect, and proper service.

This matter needs urgent resolution. No call was received from Discovery whatsover.