Extremely Dissatisfied Customer

I had an accident on 28 August 2023, registered a claim which was approved on 6 September 2023. They allocated a company to fix my car, which informed me that I will wait for parts until 3 October 2023 ( that's a whole month since the accident). I have been using a courtesy car in the mean time. I first contacted Discovery Insure on 15 September 2023 (and then numerous times afterwards and every time I speak to a different consultant because the one allocated to didn't respond to my communication) to alert them to the fact that my courtesy car period would lapse (30 days) prior to these parts arriving, never mind my car being repaired and that this was completely out of my control. I asked them how Discovery Insure could assist as I would be without transport.

Discovery Insure did not get back to me until I called this morning only to be told by yet another consultant that nothing can be done I must basically make my own arrangements.

I have claimed with Discovery before and I must say something has drastically changed because the service I'm getting right now is appalling to say the least. Extremely poor communication and very poor to no service from allocated consultant.

Insurance is meant to provide peace of mind, Discovery at this moment is giving me stress, and it doesn't come cheap.

Extremely Dissatisfied Customer