Extremely disappointing experience still unresolved two months later

Dear Discovery Insure, I am writing to formally place on record my serious concerns regarding the manner in which my vehicle claim has been handled throughout since the 4th of July and the repairs that were authorised through Discovery. Today is the 5th of September and my car has still not been repaired correctly even though the claim was approved. At this stage, this matter is no longer simply about cosmetic defects or dissatisfaction with workmanship. It has become a serious safety concern involving a vehicle that I am expected to drive and potentially carry my family in. Throughout this process, I have encountered repeated problems and what I consider to be serious failures in the handling of my vehicle. I have repeatedly reported these concerns to Discovery Insure and have repeatedly had to contact your call centre myself to seek progress and answers. Your call-centre staff have become fami**** with my situation because I and my husband have had to continuously follow up. Even when I deliberately leave a day or two before calling again, I am often met with the same feedback and no meaningful resolution. What is particularly concerning to me is that Discovery Insure has now appeared to want me to engage directly with the panel beater in an attempt to reduce the cost of repairs and resolve matters that arose from repairs authorised initially. I find this extremely disappointing. I am the insured client. I did not independently appoint the repairer; the repair process was undertaken through my insurance claim. I therefore expect Discovery Insure to take proper responsibility for ensuring that the vehicle is repaired correctly, safely and to an acceptable standard. I have already taken the vehicle back to the panel beater on several occasions for them to fix the damages they caused only for them to cause even more damages. Despite this, the problems have not been properly resolved. This is precisely why I am concerned about being placed in a position where I am expected to simply return to the same repairer and hope that the same issues will somehow be resolved. If the vehicle has already been presented to the repairer multiple times without an acceptable outcome, I believe it is reasonable to question whether continuing with the same process is appropriate. SAFETY CONCERNS My greatest concern is now the safety and roadworthiness of this vehicle. I have reported concerns regarding warning signs appearing on the vehicle's dashboard. For example, I have observed the temperature gauge moving to approximately 90°C shortly after starting the vehicle, even when the vehicle has been stationary for a significant period. I have raised this concern with Discovery Insure because I do not consider it appropriate to simply ignore a warning or abnormal reading on a vehicle that has already undergone accident repairs. I have also reported a warning relating to the windscreen washer fluid requiring attention. These may appear to be separate issues, but given the history of the vehicle and the previous accident repairs, I believe Discovery Insure has a responsibility to properly investigate every concern rather than dismissing them or directing me back to the same repairer. I am also deeply concerned because, following the accident, I was specifically warned that I should not drive the vehicle because of the possibility of the airbags deploying. That warning makes the current situation even more serious for me. I cannot be expected to have confidence in the safety of the vehicle when I have already been warned about an airbag-related risk and when I continue to experience concerns after the repairs. I am still without my car as your assessors that weeks to assess the damages because they do not want to approve the rectification quote because it’s apparently too high. I pay a premium for my car to be insured not for Discovery Insure to try and save repair costs at my expense. I expect my car to be repaired to an acceptable standard urgently as I cannot go to work without a car.