Extremely Disappointed with Discovery’s Lack of Follow-Up on Third-Party Claim

I submitted my third-party claim to Discovery at the beginning of June, sending all required documents via email. It has now been over a month with absolutely no update or feedback from their side.

I have followed up multiple times via email but received no response. When I called the third-party claims department, I was told to “be patient” but given no indication of the claim status or expected resolution timeline.

The third-party claims adviser assigned to my case has also not responded or assisted in progressing the claim, which is very disappointing.

I need clear communication and resolution urgently as it has been far too long since the incident, and the lack of follow-through is causing unnecessary stress.

I hope Discovery takes this seriously and improves their claims process and communication.