Extremely disappointed with Discovery Insure’s handling of my vehicle claim.

I am extremely disappointed with Discovery Insure’s handling of my vehicle claim.

Despite following every instruction and using Discovery’s recommended repairer, the assessor failed to identify visible damages, even though it is clearly shown in the claim photos. Discovery now refuses to cover these items.

The worst part is that I received my car back in a worse condition than before the accident. Instead of resolving the damage, the process created more problems.

Communication throughout was terrible — I had to follow up constantly, and no one took responsibility for my case.

I have been with Discovery for over 4 years, paying R2,000+ per month, and this was my first-ever claim. The service and outcome have been unacceptable.