Extremely Disappointed with Discovery Insure’s Handling of 3rd Party Claim

I’ve been a loyal Discovery Insure client, but my recent experience has left me incredibly disappointed. A truck from Umbuso Wamaqadi Investments (currently operating under a state tender) abruptly cut into my lane, forcing me to brake. Large stones, bigger than golf *****, were ejected from the truck, damaging my car's bonnet and windscreen. When I managed to pull over and confront the driver, he was uncooperative and defensive. I also noted that the truck’s licence had expired. Despite providing all the necessary information, Discovery Insure made just one attempt to contact the third party and, after receiving no response, closed the case. That was it. No further follow-up, no escalation, and no real effort to recover the claim—even though the third party was clearly negligent. To make matters worse, Discovery increased my premium by 27% for a claim that wasn’t my fault. I now feel like I’m being penalized twice—first by the reckless actions of a third party, and then by my own insurer who failed to protect my interests. This experience has really shaken my trust in Discovery Insure. I expected a lot more persistence and support—especially when the evidence was so clear. Extremely disappointed.