EXTREMELY DISAPPOINTED IN DISCOVERY INSURE

<p>On the 22/11/2016 I was in an accident where a vehicle who switched lanes did not see me beside them and turned straight into me, I took down all the needed info and proceeded to my appointment that I was on my way to. I have a tracker in my vehicle that was put in by discovery for "driving surveillance" if you may, I always get calls from discovery when the car has driven on a dirt road or it seems that it is being driven unusually (attempted theft/hijacking).</p> <p>On the day that I was hit I did not even get a call from my insurance asking if all was okay. I went on to process the claim for damage to my vehicle, and I had to call to find out what the progress was , not once did they inform me. Eventually they called me for an assessment on my vehicle to be checked at pannelbeating unlimited as they are the only BMW accredited pannelbeater within Rustenburg, the assessment was done and I went on my way.</p> <p>After a few days I had still not heard anything from discovery so I called again to follow up, upon finding out that my car was booked to be fixed at a unaccredited BMW dealership and when I discussed it with a mutual friend that works for BMW he said that pannelbeating unlimited was the only known bmw accredited pannelbeaters in Rustenburg. After this information I called discovery again informing them that I would like my car to be fixed at an accredited pannelbeater.</p> <p>The response......that they had already ordered all the parts and that if we do not take our vehicle there we will be liable for paying the parts cost and that they will not cover it. I then had no other option but to send my vehicle to discoveries choice of pannelbeaters. All was well on the day that I took my car in 11/01/2017 the man who booked by car in said that it should be done in 4 days due to all parts being there.</p> <p>I gave them a call on the Monday following 15/01/2017 to find out the progress on my vehicle with them saying they have not started yet and that they are still waiting for parts after i was threatened to take my car their or be liable for the parts cost. I then received a message immediately after the call saying that my car is still being worked on. I then had my wife go find out on Friday 19/01/2017 how far the progress was and they said they are still waiting for parts and that it will only be arriving on Tuesday the 24/01/2017 and that the car should be completed on Friday the 27/01/2017 when my wife went again to find out on the progress on Friday they said they are still waiting for parts and that it should come on Tuesday and that the car will be ready for the 03/02/2017.</p> <p>This means that my vehicle has been standing for so long waiting for parts and next week Wednesday will mark the 3rd week of me not having my vehicle. This is not the first time I have experienced issues with the selection of business discovery insists on doing repairs. I had my windscreen replaced last year and the selected auto glass company damaged my vehicle upon installing the windscreen, where I had to go back for the second time for them to fix the windscreen as the rubber was damaged, they then fixed it and in the process broke the rain sensor on my vehicle.</p> <p>Needless to say that that auto glass company has closed and that any chance I might have had of them fixing it is impossible</p> <p>All I want is good service and good services rendered and at this moment discovery insure has not met either.</p> <p>Jonathan Knoesen ********** </p>