Extremely Disappointed

I joined Discovery Insure for it's excellent reputation in the medical cover industry. I have also been happy with my medical cover, their quick turnaround time for claims has been a pleasure.<br> <br> Discovery Insure on the other hand is a massive disappointment. My wife and I were ****** and our personal items were ******. The items ****** are specified items in our policy and we submitted everything that was requested for our claim to be processed. It's been a week now and I haven't heard from Discovery. The last time I heard from them was 3 days ago when I was told that the claim has been escalated to management. I have followed up with the Consultant who escalated the claim for more feedback but she just ignored my emails and failed to respond.<br> <br> The urgency on my side is that one of the items ****** from me is my cellphone and I have explained the urgency in this matter as a phone is an item you use on a daily basis and cannot just go a whole week without it. The service has been extremely disappointing, Discovery Insure has no regard for it's clients, I wonder why they have decided to go the route of insuring personal items, they are clearly not equipped to play in this space