Extremely bad services- Discovery Insure

I'm very disappointed in Discovery Insure. I have been with your medical aid for almost 9 years. I moved from Kingprice Insure to Discovery Insure in January 2021 and I'm very sorry I did. I filed a claim for my car. My car was damaged in the protest Cape Town on 25 March 2021. I am still waiting for them to settle my claim. Since March 25th they have been sending me to take my car to an assessor, so I did. Then I also heard I need will get a Class A rental vehicle, but I specifically when I joined them mentioned I was looking for the same size vehicle I am currently driving ( Toyota Corrolla), Class B vehicle. NOW I need to downgrade. I told them to go listen to the recordings. I have 4 children and can not manage with a Hyundai I10. Why should I pay for a rental car every month and then not get the class rental car I deserve. It's extremely bad service. My question is, what if I was in an accident or my vehicle was ******, what then !! When WILL my car be fixed and when will this be settled?????????