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AP
Andre P

1 reviews | Active since Mar 2010

08 Nov 2017, 16:17

Extremely bad service on assessment of car accidental damage

My wife recently was in a car accident (not her fault) on the 2nd of November. The car was taken to a storage house and we were told an assessor would go out to determine the damage. We still haven't heard anything after a week now and my wife still doesn't have any mode of transport due to this delay. My wife has repeatedly phoned now and they have changed their agent to serve us to no avail. I find this extremely poor service from a big insurance company.

0
Replies (7)
AP
Andre P's update09 Nov 2017, 08:35
Reviewer Update
Don't know it is whether to this review, but Discovery came back right after the review with the repair quote and who will be repairing it. Speaking this morning to the panel beaters (HJ Bosch & Sons Panel Beaters) they said they have already ordered the parts and are busy repairing the vehicle. So it looks like there was only a lack of communication and the whole process was actually progressing.
Discovery Insure
Discovery Insure's reply09 Nov 2017, 09:34
Official

Thank you for taking my call.

As discussed, you have received feedback from our Claims Team and you will contact us should you require any further assistance.

Regards

Preveshen
Discovery Insure

AP
Andre P's update09 Nov 2017, 09:38
Reviewer Update
Thank you very much. Everything is fine now at the moment. Kind Regards André
AP
Andre P's update06 Dec 2017, 08:59
Reviewer Update
Things have deteriorated again, mostly from Discovery's side. My wife have been asking responses from Zothani Mabuya and he just referred to his manager Roland Herman who never responded.
Discovery Insure
Discovery Insure's reply06 Dec 2017, 13:56
Official

Hi Andre

Thank you for taking my call.

As discussed, we are currently addressing your concerns.

we will contact you directly with further feedback.

Regards

Preveshen
Discovery Insure

AP
Andre P's update12 Dec 2017, 08:02
Reviewer Update
Wow! It is unbelievable how bad Discovery Insure communication is. This is not just prevalent in the people we contacted regarding the accident, but even those responding onHelloPeter. Full of promises and deliver nothing. Only thing we received was incorrect communication of another customer also complaining on HelloPeter. I started browsing through reviews on Discovery Insure and can see bad reviews outnumber good ones by far. It is clear that Discovery does not really care about their customers or are employing the wrong people. Or a bit of both.
Discovery Insure
Discovery Insure's reply12 Dec 2017, 08:15
Official

We apologise for the error and the delay.

As confirmed on our email to you this morning, One of our Claims Managers will be in contact with you shortly.

Regards

Preveshen
Discovery Insure