MN
Mboneni N
1 reviews | Active since May 2016
15 Jan 2026, 07:48
Extremely bad service
I am experiencing bad service with discovery insurance,I log a call about my geyser around the 7 January till today the is no feedback that I am getting from my insurance,and the service provider come and do the assessment twice which was quite surprising,when I did a follow up with my insurance on the 13 the consultant who assisted me he advised he is going to call me back and the second call on the same day the consultant drop the call for me
Unfortunately I have to stuck with my geyser that linking.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
15 Jan 2026, 08:23Hi Mboneni
Thank you for bringing this to our attention. We sincerely apologize for the poor service and lack of feedback you have experienced regarding your geyser claim. This is not the level of service we strive to provide.
Your concern has been noted and will be escalated for urgent attention to ensure you receive feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We sincerely apologize for the poor service and lack of feedback you have experienced regarding your geyser claim. This is not the level of service we strive to provide.
Your concern has been noted and will be escalated for urgent attention to ensure you receive feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's reply15 Jan 2026, 08:23
Official
Hi Mboneni
Thank you for bringing this to our attention. We sincerely apologize for the poor service and lack of feedback you have experienced regarding your geyser claim. This is not the level of service we strive to provide.
Your concern has been noted and will be escalated for urgent attention to ensure you receive feedback as soon as possible.
Regards
Discovery Insure
Thank you for bringing this to our attention. We sincerely apologize for the poor service and lack of feedback you have experienced regarding your geyser claim. This is not the level of service we strive to provide.
Your concern has been noted and will be escalated for urgent attention to ensure you receive feedback as soon as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
15 Jan 2026, 15:35Good day Mboneni
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
Discovery Insure's reply15 Jan 2026, 15:35
Official
Good day Mboneni
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure
We understand that this incident has caused frustration and disappointment, and we sincerely apologize for the negative impact it has had on you. As a team, we always strive to provide the highest level of service, and it deeply concerns us when we fall short of your expectations.
We value your trust and your continued partnership with us. Our team is committed to ensuring your satisfaction, and peace of mind.
Regards
Discovery Insure