EXTREME DISSATISFACTION

I had a car accident on the 15th of December, my driver's door was bumped in to, on the 15th of Feb this year I will probably still not have my car, thanks to the slowness, incompetence of the three people mentioned in my email. I have tried everything with these people, all I get is being ignored, being fed with the wrong information all the time. I have requested the complaints department from them and till today I am ignored. They do things only when it suits them as they all sit on top of information, you can call them a million times in one day, you are dreaming if you think they will come back to you, Managers (Charlene & Simone) are as useless as an empty toothpaste tube, they don't know what managing is. I have had complaints about Charlene's lack of delivery since last year on a different matter and now with my car door issue, she proved herself to be even more worthless. I am TAKING MY BUSINESS elsewhere. Everybody passes the buck it's a joke. They justify why they are all so useless and they don't care about the inconvenience they cause you because all they will say is that they apologise. Why must I beg these people to do their jobs as if it's a favour to me?