Extraordinary service

On Thursday morning,14 April 2016, I logged a claim after my DSTV decoder was damaged by lightning. I received an email from Awelani Nemaangani that afternoon at 14:00 requesting a report from a supplier. I was only able to send it a few hours later. On Friday 15 April at 8:48 I received another email informing me that she has sent my claim for authorization. I figured that I would only hear back from her on Monday 18 April, but to my pleasant surprise I received another email from her on Saturday 16 April at 9:34 confirming that the claim had been authorized. This is what I call extraordinary service and going the extra mile. With her great service she made me feel like I was her only client in that time, which I know is not the case at all. Well done Awelani, your employer should hold on to a employee like you, there is not a lot of people of your caliber left.